Factors of patient satisfaction/ dissatisfaction in a dental faculty outpatient clinic in Turkey

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dc.contributor.authorGürdal P.
dc.contributor.authorÇankaya H.
dc.contributor.authorÖnem E.
dc.contributor.authorDinçer S.
dc.contributor.authorYilmaz T.
dc.date.accessioned2019-10-27T00:26:12Z
dc.date.available2019-10-27T00:26:12Z
dc.date.issued2000
dc.departmentEge Üniversitesien_US
dc.description.abstractBeing service providers, dental professionals should satisfy their consumers/dental patients. This study investigates satisfaction with dental care among the patients of a dental faculty outpatient clinic of a major university in İzmir, Turkey. Method: The study was performed on 1001 patients of whom 674 filled out the questionnaire containing sociodemographic items and open-ended questions to determine the factors of (dis)satisfaction. The open-ended questions were content analyzed, and each patient was scored according to his comments: "complaining: (0)", "both praising and complaining: (1)", "no comment: (2)", and "praising: (3)". Each factor that has an impact on the decision of the study sample was determined by statistical analyses of data, using student t-test, chi-square test, and multiple regression analysis. Results: Most of the patients were highly educated (74.7%), had a high income (48.7%), and were young to middle-aged (73.1%). There was a well-balanced gender representation. The patient sample had sought care mostly for dental caries, periodontal diseases, problems with old restorations, and prosthetic rehabilitation. Of 1001 patients, 38.6% were satisfied with the dental care they received, 23.8% were both satisfied and dissatisfied, 5% were dissatisfied, and 32.7% failed to comment. No significant differences were observed between the satisfaction/dissatisfaction scores and sociodemographic variables of the patients in the groups (P>0.05). The most important components of satisfaction were found to be "relationship between dentists and patients" (P<0.001), "organized service system" (P<0.001), and "scientific ability of dental personnel" (P<0.001). The most prominent complaints were "long treatment span" (P<0.001), "disorganized service system" (P<0.001), and "slowness of radiographical examination procedures" (P<0.001). Conclusions: Despite the significant variations among the cultural and ethnic structures of different societies, personal interactions have priority in establishing satisfying dental service.en_US
dc.identifier.doi10.1034/j.1600-0528.2000.028006461.xen_US
dc.identifier.endpage469en_US
dc.identifier.issn0301-5661
dc.identifier.issue6en_US
dc.identifier.pmid11106019en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.startpage461en_US
dc.identifier.urihttps://doi.org/10.1034/j.1600-0528.2000.028006461.x
dc.identifier.urihttps://hdl.handle.net/11454/23364
dc.identifier.volume28en_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherBlackwell Munksgaarden_US
dc.relation.ispartofCommunity Dentistry and Oral Epidemiologyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectDentalen_US
dc.subjectDissatisfactionen_US
dc.subjectSatisfactionen_US
dc.titleFactors of patient satisfaction/ dissatisfaction in a dental faculty outpatient clinic in Turkeyen_US
dc.typeArticleen_US

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