İş Stresi, İş Tatmini, Örgütsel Kıvanç ve İşten Ayrılma Niyeti Etkileşiminin İş Performansıyla İlintisi
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Tarih
2019
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info:eu-repo/semantics/openAccess
Özet
Satış odaklı işletmeler, rekabet üstünlüğü sürdürebilmek ve pazar lideri olmak için satış hedeflerini gerçekleştirmek zorundadır. Bu hedeflere ulaşabilmek için işletmelerin, satış temsilcilerine ve onların yeteneklerine, kabiliyetlerine ihtiyaçları vardır. Ancak, satış mesleği, tabiatı itibariyle çalışanlarda işten kaynaklı strese yol açmaktadır. Bunun yanı sıra, yönetici davranışı, maddi imkânların önemi, kariyer olanaklarının kısıtlı olması gibi unsurlar da iş tatmininin azalmasına sebep olmaktadır. Ayrıca, karşılanmayan beklentiler çalışanların verimini düşürmektedir. Dolayısıyla, tüm bu durumlar satış temsilcilerinin işten ayrılmalarına neden olabilmektedir. Buradan hareketle, mevcut çalışma, iş stresi, iş tatmini, örgütsel kıvanç temalarının işten ayrılma niyeti ile etkileşimini ve iş performansıyla ilinti unsurların araştırılmasını amaçlamaktadır. Bu kapsamda, telekomünikasyon sektöründe görev yapan satış temsilcileriyle yüz yüze derinlemesine mülakatlar gerçekleştirilmiştir. Bulgular, QSR-Nvivo 11 Plus araştırma programı yoluyla incelenmiştir. Nitel içerik analizi sürecinde, oluşan temalar, alt temalar ve kodlar sonrasında haritalandırılmıştır. Sonuç olarak bulgularda, iş stresine yol açan en önemli kaynakların hedef baskısı, iş yükü, yönetici unsuru olduğu ortaya çıkmaktadır. Ayrıca, ücret-yan ödemeler-ödül ve yönetici davranışının, çalışanların iş tatminini etkilediği belirlenmiştir. Örgütsel kıvanç temasının duygusal boyutunun, iş performansıyla ve işe aidiyet alt teması ile ilintili olduğu tespit edilmiştir. Bu sonuçlar kapsamında, iş stresi,işin maddi/manevi tatmini, iş performansı, işyerine duyulan örgütsel kıvanç ve işten ayrılma niyetinin,satış temsilcilerinde incelenmesi çalışmanın önemini ve değerini oluşturmaktadır. Netice itibariyle, çalışmadan elde edilen bulgular akademik alanda olduğu kadar, işletmelerin başarısında etkili olan çalışan performasının artırılmasına yönelik insan kaynakları stratejileri geliştirmesi için de yol gösterici niteliktedir.
Sales-oriented businesses have to achieve their sales targets in order to maintain their competitive advantages and to become a market leader. For achieving these targets, businesses need sales representatives with their skills and capabilities. However, the sales profession inherently leads to job-related stress for employees. Moreover, factors such as executive behaviour, the importance of financial potentials and the limited career opportunities cause a decrease in job satisfaction. in addition to these, unmet expectations also reduce the productivity of employees. Accordingly, all these situations may lead sales representatives to leave their jobs. From this point forth, the present study aims at investigating both the interactions between intention to leave and job stress, job satisfaction, organisational pride themes and their connection to job performance-related factors. in this regard, in-depth interviews were conducted face-to-face with sales representatives working in the telecommunication industry. the findings were examined through the QSR-NVivo 11 Plus research program. the themes, sub-themes, and codes revealed from the qualitative content analysis process were then mapped. Consequently, in the findings, the most important sources that cause job stress are revealed as target pressure, work load, and executive factor. Furthermore, it is determined that wage-side payments-reward and executive behaviours influence the job satisfaction of employees. It is also found that the emotional dimension of the organisational pride theme is related to job performance and the sub-theme of belonging to work. Based on these findings, investigating job stress, material/moral job satisfaction, job performance, organisational pride, and intention to leave of sales representatives forms the importance and value of the study. As a result, the findings obtained from this study provide a guidance not only to the academic field, but also for the strategy development of human resources in practice in order to increase employee performance, which are effective in the success of businesses.
Sales-oriented businesses have to achieve their sales targets in order to maintain their competitive advantages and to become a market leader. For achieving these targets, businesses need sales representatives with their skills and capabilities. However, the sales profession inherently leads to job-related stress for employees. Moreover, factors such as executive behaviour, the importance of financial potentials and the limited career opportunities cause a decrease in job satisfaction. in addition to these, unmet expectations also reduce the productivity of employees. Accordingly, all these situations may lead sales representatives to leave their jobs. From this point forth, the present study aims at investigating both the interactions between intention to leave and job stress, job satisfaction, organisational pride themes and their connection to job performance-related factors. in this regard, in-depth interviews were conducted face-to-face with sales representatives working in the telecommunication industry. the findings were examined through the QSR-NVivo 11 Plus research program. the themes, sub-themes, and codes revealed from the qualitative content analysis process were then mapped. Consequently, in the findings, the most important sources that cause job stress are revealed as target pressure, work load, and executive factor. Furthermore, it is determined that wage-side payments-reward and executive behaviours influence the job satisfaction of employees. It is also found that the emotional dimension of the organisational pride theme is related to job performance and the sub-theme of belonging to work. Based on these findings, investigating job stress, material/moral job satisfaction, job performance, organisational pride, and intention to leave of sales representatives forms the importance and value of the study. As a result, the findings obtained from this study provide a guidance not only to the academic field, but also for the strategy development of human resources in practice in order to increase employee performance, which are effective in the success of businesses.
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Journal of Yasar University
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Cilt
14
Sayı
Special Issue on Business and Organization Research November 2019
