Patient expectation and satisfaction with nursing care in Turkey: A literature review

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dc.contributor.authorOezsoy, S. A.
dc.contributor.authorOezguer, G.
dc.contributor.authorAkyol, A. Durmaz
dc.date.accessioned2019-10-27T19:32:43Z
dc.date.available2019-10-27T19:32:43Z
dc.date.issued2007
dc.departmentEge Üniversitesien_US
dc.description.abstractBackground: Patient satisfaction is used as an important indicator of care quality and is frequently included in healthcare planning and evaluation. This study presents a review of research on patient expectation and satisfaction with nursing care in Turkey. Aim: To review the national literature on patient expectations and satisfaction with nursing care. Methods: The researchers reviewed 3089 articles of which 27 were discussed in detail. Of these 3089 articles, 1812 were from all issues of 14 Turkish nursing journals which have been published in the last 50 years, and 1277 articles were from 24 nursing congress and symposium books. Results: The results of this study are divided into two categories: expectations concerning 'nursing care, and 'satisfaction with nursing care'. The findings show that there exist conceptual and philosophic deficiencies in the approaches to patient satisfaction and that there is a need to use standardized instruments to study and assess patient satisfaction in the future. Conclusion: Over the last 20 years, studies of patient expectation and satisfaction with nursing care have been gaining high importance, but it is also noticed that in a national and philosophical approach the studies are not based on clearly defined concepts. Moreover, it has been concluded that there is a need for valid and reliable tools in the evaluation of satisfaction.en_US
dc.identifier.doi10.1111/j.1466-7657.2006.00534.xen_US
dc.identifier.endpage255en_US
dc.identifier.issn0020-8132
dc.identifier.issue3en_US
dc.identifier.pmid17685908en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.startpage249en_US
dc.identifier.urihttps://doi.org/10.1111/j.1466-7657.2006.00534.x
dc.identifier.urihttps://hdl.handle.net/11454/39342
dc.identifier.volume54en_US
dc.identifier.wosWOS:000249244700017en_US
dc.identifier.wosqualityQ4en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherBlackwell Publishingen_US
dc.relation.ispartofInternational Nursing Reviewen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectexpectationsen_US
dc.subjectHealthcareen_US
dc.subjectnursing careen_US
dc.subjectpatient satisfactionen_US
dc.subjectTurkeyen_US
dc.titlePatient expectation and satisfaction with nursing care in Turkey: A literature reviewen_US
dc.typeArticleen_US

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