A woman's voice on the phone matters: Emotional labour and gender in logistics

Basit Öğe Kaydı
dc.authorscopusid57195254991
dc.authorscopusid57212210100
dc.authorscopusid57866770700
dc.contributor.authorŞentürk B.
dc.contributor.authorKaymaz Y.
dc.contributor.authorKaradeniz S.
dc.date.accessioned2023-01-12T20:26:16Z
dc.date.available2023-01-12T20:26:16Z
dc.date.issued2020
dc.departmentN/A/Departmenten_US
dc.description.abstractVarious academic disciplines start to be interested in logistics sector as it gained importance in production activity. Researchers in labour economics, human resources, and many other social science disciplines conduct studies on employment structure, work life, organizational culture in logistics sector. As the number of female employees and managers increase in the sector, research about this subject appeared recently along with the other research. This study examines the relation between perception femininity and the emotional labour among the white collar employees of logistic companies in Turkey. Due to the limited researches that examine the logistics sector in the context of the gender and emotional labour, this study tries to understand the presence and dynamics of emotional labour through gendered nature of working life in service sector. © 2021 by IGI Global. All rights reserved.en_US
dc.identifier.doi10.4018/978-1-7998-4093-0.ch008
dc.identifier.endpage127en_US
dc.identifier.isbn9781799840947; 179984093X; 9781799840930
dc.identifier.scopus2-s2.0-85136970736en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.startpage111en_US
dc.identifier.urihttps://doi.org/10.4018/978-1-7998-4093-0.ch008
dc.identifier.urihttps://hdl.handle.net/11454/79959
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherIGI Globalen_US
dc.relation.ispartofChallenges to Integrating Diversity, Equity, and Inclusion Programs in Organizationsen_US
dc.relation.publicationcategoryKitap Bölümü - Uluslararasıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.titleA woman's voice on the phone matters: Emotional labour and gender in logisticsen_US
dc.typeBook Chapteren_US

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