A woman's voice on the phone matters: Emotional labour and gender in logistics

Various academic disciplines start to be interested in logistics sector as it gained importance in production activity. Researchers in labour economics, human resources, and many other social science disciplines conduct studies on employment structure, work life, organizational culture in logistics sector. As the number of female employees and managers increase in the sector, research about this subject appeared recently along with the other research. This study examines the relation between perception femininity and the emotional labour among the white collar employees of logistic companies in Turkey. Due to the limited researches that examine the logistics sector in the context of the gender and emotional labour, this study tries to understand the presence and dynamics of emotional labour through gendered nature of working life in service sector. © 2021 by IGI Global. All rights reserved.