Hastaların, Aldıkları Sağlık Hizmetlerinden Yakınmalarına İlişkin Hastaneye Yaptıkları Başvuruların İncelenmesi
Küçük Resim Yok
Tarih
2020
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Amaç: Araştırma, Türkiye’de kamuya bağlı bir hastanede has- taların aldıkları sağlık hizmetlerinden yakınmalarına ilişkin hastaneye yaptıkları başvuruların incelenmesi amacıyla tanımlayıcı ve retrospek- tif olarak yapılmıştır. Gereç ve Yöntemler: Araştırmanın örneklemini, 01.01.2011-31.12.2015 tarihleri arasında hastaneye başvuran ve sağlık hizmeti alan hasta ve yakınlarının yakınmalarına ilişkin incelenen top- lam 387 dosya oluşturmuştur. Araştırma verileri, hastanenin Hasta Hak- ları Birimine yapılan resmî başvuru evrakları üzerinde araştırmacılar tarafından geliştirilen ve 12 maddeden oluşan Veri Kayıt Formu ile top- lanmıştır. Verilerin istatistiksel analizinde sayı, yüzdelik ve iki ortalama arasındaki farkın önemlilik testi kullanılmıştır. Bulgular: Çalışma- mızda, hasta hakları konusunda yakınmada bulunan bireylerin (n=387) %71,8’inin 18-46 yaş grubunda olduğu, %52,5’inin erkek ve %61,7’sinin eğitim düzeyinin lise ve üstü olduğu bulunmuştur. Yıllara göre hasta hakları birimine başvuruda bulunanların sayısının anlamlı olarak (p<0,05) artması ile birlikte %65,6’sının başvuru sonucunda “Hasta hakları ihlali yoktur.” kararı verilmiştir. Bu başvuruların %5,9’u ise başka kurumlarla ilgili şikâyet olması nedeni ile kapsam dışı olarak değerlendirilmiştir. Sonuç: Araştırmamızdan elde edilen bulgulara göre, hasta ve yakınlarının hasta hakları konusunda farkındalığının art- ması ile birlikte amaç dışı başvuru sayısının da arttığı belirlenmiştir. Aynı zamanda hasta hakları biriminde görev yapan sağlık profesyonel- lerinin hasta ve yakınlarını yönlendirmede eksikliklerinin olabileceği düşünülmüş, bundan dolayı hasta ve yakınları sağlık kuruluşlarına baş- vurduklarında daha az sorun yaşamaları için kurumun işleyişi hakkında çeşitli iletişim araçlarıyla bilgilendirilmeleri önerilmiştir. Çalışmamız, konu ile ilgili ülkemizde yapılan ilk çalışmalardandır ve bu konuya iliş- kin temel bir veri sağlamıştır. Hasta haklarına ilişkin daha geniş bir ör- neklemde ve daha uzun yıllara ait verilerin incelendiği ülke düzeyinde çalışmalar yapılması önerilmiştir.
Objective: Research, in a hospital attached to the pub- lic in Turkey of their application to the hospital for the health services they receive complaints from the patient identifier to investigate and was made retrospectively. Material and Methods: the sample of the study consisted of 387 files examined on the complaints of the patients and their relatives who applied to the hospital between 01.01.2011 and 31.12.2015 and received health services. the research data were col- lected by a 12-item Data Record Form developed by the researchers on the official application documents submitted to the Patient Rights Unit of the hospital. in the statistical analysis of the data, the significance test of the difference between number, percentage and two means was used. Results: in our study, it was found that 71.8% of the individuals who complained about patient rights (n=387) were in the 18-46 age group, 52.5% were male and 61.7% had high school education. As the number of patients who applied to the patient rights unit increased sig- nificantly (p<0.05) by year, 65.6% of the applicants decided that there was no violation of patient rights. 5.9% of these applications were con- sidered to be out of scope due to complaints about other institutions. Conclusion: According to the findings of our study, it was thought that the awareness of patients and their relatives about patient rights in- creased and the number of out-of-purpose applicants increased. At the same time, it was thought that the health professionals working in the patient rights unit may have deficiencies in directing patients and their relatives, so it was suggested that patients and their relatives should be informed about the functioning of the institution by means of various communication tools in order to have less problems when they apply to health institutions. Our study is one of the first studies conducted in our country and provides basic data on this subject. It has been suggested that studies on a wider sample of patient rights and longer years of data are analyzed and country-level studies are conducted.
Objective: Research, in a hospital attached to the pub- lic in Turkey of their application to the hospital for the health services they receive complaints from the patient identifier to investigate and was made retrospectively. Material and Methods: the sample of the study consisted of 387 files examined on the complaints of the patients and their relatives who applied to the hospital between 01.01.2011 and 31.12.2015 and received health services. the research data were col- lected by a 12-item Data Record Form developed by the researchers on the official application documents submitted to the Patient Rights Unit of the hospital. in the statistical analysis of the data, the significance test of the difference between number, percentage and two means was used. Results: in our study, it was found that 71.8% of the individuals who complained about patient rights (n=387) were in the 18-46 age group, 52.5% were male and 61.7% had high school education. As the number of patients who applied to the patient rights unit increased sig- nificantly (p<0.05) by year, 65.6% of the applicants decided that there was no violation of patient rights. 5.9% of these applications were con- sidered to be out of scope due to complaints about other institutions. Conclusion: According to the findings of our study, it was thought that the awareness of patients and their relatives about patient rights in- creased and the number of out-of-purpose applicants increased. At the same time, it was thought that the health professionals working in the patient rights unit may have deficiencies in directing patients and their relatives, so it was suggested that patients and their relatives should be informed about the functioning of the institution by means of various communication tools in order to have less problems when they apply to health institutions. Our study is one of the first studies conducted in our country and provides basic data on this subject. It has been suggested that studies on a wider sample of patient rights and longer years of data are analyzed and country-level studies are conducted.
Açıklama
Anahtar Kelimeler
0-Belirlenecek
Kaynak
Türkiye Klinikleri Tıp Etiği-Hukuku Tarihi Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
28
Sayı
1
